Suppliers´ QIC
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Quality Improvement Circle (QIC) - Continuous Improvement with our Strategic Partners
Urban Group has organized a series of Strategic Supply Chain Partnership Continuous Process Management Summits - Quality Improvement Circle (QIC); monthly events designed to share quality improvement knowledge and practices with Urban's strategic partners. The objective of QIC is to understand the position and competencies of Urban's strategic partners, enabling Urban to provide further value-added services to customers and to gain competitive advantage in the market. With the participation of top management, QIC represents a continuous improvement programme, one of the key success factors in total quality management.
Inter-change Quality Management Techniques, Exceed Customers' Expectation
Through this effective communication channel, market information and resources are widely shared. This process not only improves the quality of services rendered, but also reduces the costs of services. The constructive discussions serve to streamline workflow and simplify process, resulting in increased efficiencies. Difficult problems are resolved jointly and systematically at these summits.Value Customers' Requirements, Strive for Excellence
Customer feedback is highly important to Urban. Customer information is gathered and delivered to Urban's strategic partners for evaluation and further improvement. The results are used to forecast customers' needs and requirements more accurately. The emphasis on win-win solutions sustains stable and reliable relationships among Urban and its strategic partners. The concept of "Continuous Improvement" is strongly embedded in the minds of strategic partners. In essence, total commitment enhances the spirit of teamwork to strive for excellence.