3.6) Crisis Management
Urban Crisis Management Committee
To safeguard the health and assets of its customers, Urban Group established the “Crisis Management Committee” in 2002. Under the Committee, the “Urban Crisis Communications Centre” was established to be responsible for implementing crisis management measures and carrying out educational activities about environmental sanitation management. In 2004, the “Urban Group Environmental Sanitation Management Scheme” and “3-Tier Crisis Communication Alert System” were launched by the Centre to ensure preparedness for and response to potential infectious diseases occurring in Hong Kong.
Urban Environmental Sanitation Management Scheme
Urban Group cares for the health of its customers. In view of the outbreaks of infectious diseases in Hong Kong, Urban’s Crisis Communications Centre introduced the Environmental Sanitation Management Scheme in 2004 to implement a comprehensive range of precautionary measures against infectious diseases in all properties under its management and to set up guidelines and provide updated information for its customers and staff members to fight against these diseases.
“The Urban Group Environmental Sanitation Management Scheme” comprises a series of preventive and precautionary measures, which include:
- Communicating information on precautionary measures through the "Urban Group Crisis Communications Centre";
- Setting up a "24-hour Customer Service Hotline" for customers' inquiries;
- Establishing the "Urban Group Environmental Sanitation Management Bulletin Board" in all properties to transmit updated information to the customers;
- Strengthening the cleaning services for all common areas of the properties;
- Inspecting all public drainage and pipeline systems of the properties to ensure they are working properly;
- Ordering sanitation and protection materials for the customers; and,
- Closely monitoring the health situation of Urban Group's frontline staff at the properties.
Environmental Sanitation Management Handbook
Urban Group has launched the Environmental Sanitation Management Handbook for Prevention of Infectious Diseases to update the latest information on various diseases and alert its customers to pay attention to personal and environmental hygiene.
The Handbook includes the following content:
- The strategy and service scope of Urban Group Crisis Communications Centre;
- The precautionary measures launched by Urban Group Environmental Sanitation Management Scheme in the properties under its service;
- 3-Tier Crisis Communications Alert System and Operational Guideline for Public Area and Facility Cleaning;
- Guideline for Personal Hygiene and the proper steps of wearing sanitary facemask and washing hands;
- The symptoms, ways of spread and preventive measures of various kinds of infectious diseases (e.g. Avian Flu, Dengue Fever, Influenza and EV-71 Infection)