60 SETs (QC)
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With the aim of enhancing the competitiveness of Urban Group and encouraging improvement proposals from our staff, 60 Service Enhancement Teams (SETs) were established. At the same time, quality tools training workshops have been provided to the members of the Service Enhancement Teams.
Through the quality tools training, we are pleased that the SETs have matured and now recognized by external organizations. In general, quality tools training has achieved the following results:
- Up-to-date, SETs have proposed 59 projects.
- The content of these projects is creative and has ranged from design of tools, auto sensor systems, and watering systems to supply fresh water for fishponds. The projects demonstrate staff creativity.
- Acquisition of the Bronze Prize of the "Hong Kong Quality Circle Award" from the Hong Kong Quality Management Association.
- In 2003, Urban Group obtained outstandingly 8 awards in Quality Management to assure its leading position in the pursuit of Total Quality Management.
Urban Group has demonstrated its respect for individuals and for teamwork. By mean of creativity, process streamlining, improving efficiency and promoting quality, we provide value-for-money services for our customers and strive to exceed customers' expectations.