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e-Survey Form
Your Voice, We Care!
Your valuable opinion is crucial for our continuous improvement to exceed customers' expectations. Urban Group wholeheartedly thank you for your kind participation in the below survey.
Name of the property
*
:
I. Service Quality
Satisfied
Average
Dissatisfied
Not Applicable
1. Property & Facility Management
2. Repair and Maintenance
3. Security Services
4. Cleaning Services
5. Financial Management
6. Landscaping / Environmental Care Services
7. Community Relations Programmes
8. Communication Channels
II. Staff Performance
Satisfied
Average
Dissatisfied
Not Applicable
1. Uniform & Appearance
2. Working Attitude & Courtesy
3. Efficiency
4. Professional Knowledge
5. Communications with Customers
6. Complaints Handling
III. Value-added Services
Satisfied
Average
Dissatisfied
Not Applicable
1. 24-Hour Customer Service Hotline
2. Management Services through Internet
3. Hotel-style Concierge Services (if applicable)
IV. Other Suggestions
Contact Information
Name
*
:
Telephone
*
:
Fax:
E-mail
*
:
Address
*
:
*
Field must be filled.
e-Survey Form
Approved Supplier/Contractor
New Business