Urban Group

Your valuable opinion is crucial for our continuous improvement to exceed customers' expectations. Urban Group wholeheartedly thank you for your kind participation in the below survey.
Name of the property*:
I. Service Quality
	Satisfied	Average	Dissatisfied	Not Applicable
1. Property & Facility Management
2. Repair and Maintenance
3. Security Services
4. Cleaning Services
5. Financial Management
6. Landscaping / Environmental Care Services
7. Community Relations Programmes
8. Communication Channels
II. Staff Performance
	Satisfied	Average	Dissatisfied	Not Applicable
1. Uniform & Appearance
2. Working Attitude & Courtesy
3. Efficiency
4. Professional Knowledge
5. Communications with Customers
6. Complaints Handling
III. Value-added Services
	Satisfied	Average	Dissatisfied	Not Applicable
1. 24-Hour Customer Service Hotline
2. Management Services through Internet
3. Hotel-style Concierge Services (if applicable)
IV. Other Suggestions

Contact Information
Name*:
Telephone*:
Fax:
E-mail*:
Address*:

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