Join the Urban Family
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The Role and Work Behaviour of Our Employees
Being Members of The Urban FamilyEvery Employee is a Customer Services Ambassador
"Customers First" is one of the core values of the customer services ambassadors in Urban. They act as a bridge between the Group and the customers. We make continuous improvement through active listening to our customers' opinion. This drives our service to the world-class level.
Every Employee is a Property Asset Protector
Urban Group introduces another new concept of "Property Asset Protector". We are not only aiming at maintaining the quality of properties and facilities, but are also uplifting the value of the property assets so as to exceed customers' expectation.Every Employee is a Problem Solver
Urban always treats problems as a chance to show our professionalism. Whenever a problem arises, we solve it with our colleagues and customers; listen to each other and work out the solution together; show our empathy, care and concern to them.
Every Employee is a Community Manager
Urban Group initiates the management concept of "Community Manager". We promote our corporate philosophy of "We Care Hong Kong" by actively participating in various social services. We strive to pursue our corporate social responsibilities and establish a harmonious community in Hong Kong.Every Employee is a Quality Partner
Urban Group and its employees are quality partners. Our employees share the same vision, mission and values with the Group. They do not only assist the Group to maintain the leading leader position in the marketplace, but also strive for opportunities of personal growth, resulting in a win-win situation.Employee's Attitude and Behaviour
Be a Responsible Person
Be proactive, anticipate problem before it emerges. We have the initiative to provide the best quality service to satisfy our customers' needs. In our mind, a special request from the customer sometimes may beyond our job responsibilities, but it always gives us a chance to show our professionalism and sense of responsibility.Be a Reliable Person
When we are dealing with a customer, we never over-commit anything. Action always speaks louder than words. If we have made a promise to a customer, we must have a sense of urgency to fulfill the promise.
Be a Courteous Person
Everyone in front of us should be treated as a VIP. Everyone enjoys to be recognized, greeted, understood and appreciated. We commit to devote 100% effort in providing premier services for our valuable customers and show our care to them.Be an Active Team Player
Urban believes in the synergy effect of teamwork. With this belief, we can overcome all the problems by sharing the strengths, efforts, cooperation and mutual support among different levels of employees and departments within Urban.Urban's 4-Step of Service in Mind
1) Service with Smile
2) Service with Earnest Manner
3) Service with Sincerity
4) Service with Heart