Emphasizing corporate social responsibilities
Urban Group wins 46 Web Care Awards, 65% among all Winners
Date: 08/11/2002

Hong Kong's Premier Property and Facility Management Company Urban Group recently won 46 Web Care Awards presented by the Internet Professional Association (IPA) through its internet portal service provider i-Urban Limited. The Group has won 65% of the total 71 Awards presented by IPA, which makes them a role model of property and facility management companies in the territory who leads the industry to a new era of intelligent management.

Urban eliminates digital barriers
The Web Care Campaign aims to recognize the corporations in developing "no barrier web sites" for the people and to encourage more organizations in the territory to join this meaningful act so that more people to enjoy the achievement of technology advancement. According to the Chairman of the Web Care Committee, Mr. K W Tang, "We believe that citizens will recognize and support social responsible corporations, like Urban Group, who strives to offer the best services to the community."

Urban provides value-added services through modern technology
According to Dr Edmond Cheng, Managing Director of Urban Group, "Our estate portals combine information-laden websites and online property management concept to provide 24-hour updated estate news and a variety of on-line services for our customers, aiming to foster better communications and sense of belongings among Urban, the properties and the community. Another feature of the i-Urban portal is its compatibility to different software. It can eliminate the digital barriers so that the visually impaired customers can also share the advancement of modern technology."

Urban has a team of Internet portal experts to design unique estate portals for its properties. Currently, there are 51 estate portals under i-Urban serving 38,000 customers of Urban. This figure is expected to increase to 46,000 in the coming year.

Urban Premier Management Model –
Unique in the Property and Facility Management Industry
Urban Group launched the "Urban Premier Management (UPM) Model" in September 2002 to renew the operation direction of the Hong Kong Property and Facility management industry and i-Urban is one of its crucial elements.

Dr Edmond Cheng emphasized, "We generate synergies from our substantial management experiences and the internet technology to achieve our brand new management approach comprising 'People, Process and Performance'. Our customers can enjoy our quality services through i-Urban."

Dr Cheng continued, "As the Largest Property and Facility Management Group in Hong Kong, our goal is to enhance our customer service quality and operation efficiency to achieve our premiership in services."

Currently, Urban manages over 300 projects serving more than 600,000 people in Hong Kong. They include more than 150,000 residential units, 20 million square feet of commercial and industrial premises and over 33,000 car parking spaces. The total gross floor area reached 120 million square feet, occupying over 16% of the market shares in the industry.

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