Urban Group's Innovative Culture leads to Best Practice Award
Date: 10/12/2003

Urban Group, recently obtained the 2003 Best Practices in Innovation Award with its innovative corporate culture and premier management model and shares their experiences in corporate rejuvenation with Hong Kong enterprises, aiming to enhance the overall service quality and standards of the territory.

Organized by the international professional management magazine Best Practice Management, the Best Practice Awards are presented to the outstandingly performed enterprises in Hong Kong every year and promote their secrets for success. The organizer aims to encourage corporate learning and sharing of successful elements to provide value added products and services to the customers.

According to Mr Sydney Yuen, Director of Best Practice Management magazine, "The uniqueness of the Best Practice Awards is that there is no judging panel for the Awards. We believe that the Best Practices should be decided by the customers. So, evaluation of the candidates is based on customers' feedback on their products and services. Hence, all the winners have all been emphasizing customers' opinions and satisfaction in their business practice."

Urban Group launched its unique 21st Century Total Quality Management (TQM) approach - "The Urban Premier Management Model™" in 2002, which is a convergence of 3 gear forces: People, Process and Performance. Urban has re-engineered its corporate culture through this Model to cope with the market demands.

Dr Edmond Cheng, Managing Director of Urban Group stated, "Through implementing the 'Urban Premier Management Model™', we have established a progressive corporate culture emphasizing TQM and continuous improvement. We have launched a number of innovative services to enhance our management quality so as to provide the best service to our customers."

Since the launch of the Urban Premier Management Model™, Urban Group has introduced a series of innovative and welcoming services for their customers such as the 24-hour Customer Service Centre and the Starry Starry Night Customer Receptions. Moreover, they have promoted a new concept in customer service by designing the monthly thematic billing statements with encouraging maxim and seasonal greetings for their customers.

Dr Edmond Cheng said, "As the Quality Market Leader, we have to adopt an innovative culture to continuously improve ourselves, to fulfill the increasing demands of our customers and to maintain our competitiveness in the marketplace."

"The Hong Kong economy has been experiencing a very difficult moment in recently years. People are demanding the best services so we must keep enhancing our service standards to retain our customers. An innovative culture can bring in greater values to our service provisions to our customers." Said Dr Cheng.

Urban Group is a member of NWS Holdings Limited (0659) and is the Largest Property Asset and Facility Management Group in Hong Kong. Currently, the Group manages 320 projects and facilities over the territory, comprising 180,000 residential units and serving over 1,000,000 people in the territory.

Back to Press Releases 2003