2.9) 24-hour Customer Service Centre

The Urban 24-hour Customer Service Centre cares our customers full-time for total customer satisfaction. Our 24-hour Customer Service Centre provides comprehensive services to our customers that include:

• Round-the-clock connection.
• "One-stop" services.
• Efficient and effective communications.
• 7 days a week, 24 hours a day continuous operational support.
• Listening to the opinions and demands of every customer.

• 2.1) Industry Leader
• 2.2) Quality Management
• 2.3) UPM Model
• 2.4) Sm@rtUrban Systems
• 2.5) HumanCentric System
• 2.6) Service Enhancement Committee
• 2.7) SETs
• 2.8) Suppliers' QIC
• 2.10) Innovative Technology Applications