5.1.6) Hong Kong Awards for Industries
Urban Group received the Certificate of Merit in the "2008 Hong Kong Awards for Industries: Customer Service" organized by the Hong Kong Retail Management Association, to recognize our achievements in Customer Relationship Management.
The objectives of "2008 Hong Kong Awards for Industries: Customer Service" were to encourage and applaud the organizations that provide quality services and to promote the importance of service excellence. There were 3 phases in the judging process, namely: initial screening, interviews and final judging. Participating companies were assessed on their service standards through random visits conducted by the organizer's mystery shoppers in the initial screening stage. Such measure can ensure an impartial result because the judges may be able to understand the frontline operations; supervision and performance of the customer service proposal submitted by the contestants and, at the same time verify the customer service standard of the participating organizations.