5.1.1) HKMA Quality Award

Urban Group has been awarded the Overall Winner in the 2003 HKMA Quality Award organised by the Hong Kong Management Association (HKMA) in 2003, in recognition of its outstanding achievements in promoting Total Quality Management in the Hong Kong property and facility management industry.

The HKMA Quality Award has a reputation as the "Oscar" of quality management in Hong Kong. It is based on the American Malcolm Baldrige National Quality Award judging criteria, and is the Hong Kong equivalent to the Japanese Deming Prize and the European Quality Award. Seven criteria categories are used to assess applicants. They are: leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management and business results.

Urban has undergone a series of comprehensive evaluations including site visits and interviews by the board of examiners to verify our achievements in implementing total quality management. Over the years, winners of the Award have all been well-established enterprises in the territory.

• 5.1) Quality Management
• 5.2) Brand Management
• 5.3) Human Capital and Development
• 5.4) Corporate Social Responsibility
• 5.5) Green Management
• 5.6) Occupational Safety and Health Award